Maximizing growth with your service strategy
What is service portfolio management, and how can it grow your business?
Service Portfolio Management (SPM) is the complete process of managing your business service offerings. SPM covers your service offerings’ lifecycles from development to retirement. It’s a thorough process used to keep business service portfolios organized and aligned with:
- Internal documentation (e.g. business plan)
- Business objectives
- Market demands
By creating a coherent service strategy, you can provide a balanced mix of services that delivers value to your customers. You can address each customer segment’s needs and update your portfolio as conditions change.
A service strategy includes regular updates to your service portfolio. Over time, you will be able to identify and eliminate underperforming services. At the same time, you will discover opportunities to invest in the high-potential areas.
Service strategies are all about efficiency. They…
