Bank customers want high-touch services, but wary of open banking

Published on March 23, 2020
Bank customers want high-touch services, but wary of open banking Bea Doblas Mon, 03/23/2020 - 04:15pm

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Customers in North America want the high-touch services that open banking can provide, but are concerned with the need for data-sharing with third party providers, according to new research from strategy and marketing consultancy Simon-Kucher & Partners.

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https://www.consulting.us/news/2944/bank-customers-want-high-touch-services-but…
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