Branches Still Dominate, But Banks Won’t Need as Many to Compete

Published on July 6, 2020
Branches Still Dominate, But Banks Won’t Need as Many to Compete Bea Doblas Mon, 07/06/2020 - 06:35pm

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COVID-19 lockdowns introduced digital holdouts to mobile and online alternatives. Yet many still find branches attractive for more complex needs. They would even move to another bank with physical offices rather than a digital institution if they lost their local branch. However, offering great digital service could enable institutions to prune their networks.

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https://thefinancialbrand.com/97734/covid-19-coronavirus-pandemic-branch-digita…
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