How digital transformation in utilities can unlock growth and customer value

Published on January 19, 2023

Utilities providers are facing numerous challenges in today’s world. Experts Philip Daus, Nare Janvelyan, Marc Weisglass, and Jani Wijnands introduce our innovative digital tool helping utilities providers meet customer satisfaction, overcome challenges, and unlock growth.

Utilities providers are being confronted with a serious challenge. High prices and limited supply have plunged the US into the worst energy crisis since the 1970s. Slow supply recovery post-COVID, impacts of extreme weather, and the Russo-Ukrainian conflict are all driving up prices. This puts customer satisfaction at risk as utilities providers are forced to pass down increased costs.

While the country shut down to address the pandemic, providers were suddenly faced with a major shift in demand and worker safety. As we pulled out of lockdown, demand had a major swing the other way and presented a…

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