Digital adoption platforms to boost your software ROI

Published on April 25, 2023

Digital adoption platforms are helping companies maximize their investment in software. They are relevant for private equity both as a potential investment target as well as a tool to use in their portfolio companies.

The scenario is all too familiar: You (or one of your portfolio companies) invest in a shiny new software tool. You go through a lengthy purchasing journey involving a detailed request for proposal from all stakeholders to find the perfect solution. But a few months later, just a fraction of your employees are using the tool, and even fewer are leveraging its full functionality.

This is where digital adoption platforms (DAPs) come in.

DAPs are solutions that work on top of existing software to provide users with training, support, and analytics. DAPs help increase both productivity and revenue. By 2025, Gartner expects 70 percent of organizations will use digital adoption platforms across the entire technology stack to improve application user…

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