Banks must focus on the human equation in AI, machine learning

Published on November 12, 2020
Banks must focus on the human equation in AI, machine learning Bea Doblas Thu, 11/12/2020 - 08:35pm

Body

Banks are making big investments in artificial intelligence (AI) and machine-learning software to improve the customer experience and detect fraud. AI-enabled chatbots and voice assistants are already the norm at major banks.

News URL

https://www.bai.org/banking-strategies/article-detail/banks-must-focus-on-the-h…
Other news

How Data Will Help You Retain Deposits in the Post-COVID World

November 12, 2020
How Data Will Help You Retain Deposits in the Post-COVID WorldBea DoblasThu, 11/12/2020 - 08:32pm Body Banks and credit unions have no excuse for guesswork as they go forward through a pandemic economy morphing into some 'new normal.' Financial marketers have the raw data to analyze behavior and to project trends. This can drive both tactical behavior, consumer-by-consumer, to ho

Q&A with the US Recruiting Team

November 13, 2020
Q&A with the US Recruiting Team Wed, 11/18/2020 - 12:00pm Michelle TullyFri, 11/13/2020 - 07:15pm Join Event Please note there is a passcode for this Zoom link:https://simon-kucher.zoom.us/j/99267236475?pwd=OXBUUjQ3MzVYbnZQQmpqYjlGUUNtdz09Meeting ID: 992 6723 6475Passcode: 167097